CANCELLATION & REFUND POLICY
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or shipped. Cancellation requests received after the order has been shipped may not be accepted and the customer may need to follow the applicable return process.
2. Cancellation Request
To request cancellation of an order, customers should contact customer support and provide the relevant order details.
3. Cancellation by Nuvio
We reserve the right to cancel an order in circumstances such as product unavailability, incorrect pricing or product information, payment-related issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
4. Refund Eligibility
A refund may be issued for eligible cancelled orders, approved returns, damaged or defective products, incorrect products, or other circumstances where a refund has been approved.
5. Refund Processing
Once a refund has been approved, the refund will be processed through the applicable payment method or payment channel, subject to the processing timelines of the relevant payment service provider or bank.
6. Refund Amount
The amount refunded will depend on the circumstances of the cancellation or return and the applicable terms of the order.
7. Failed or Unsuccessful Transactions
If an amount has been debited from a customer's account but the order has not been successfully placed due to a payment or technical issue, the amount will be handled according to the applicable payment processing and banking timelines.
8. Return and Refund Requests
For products that have already been delivered, customers should follow the applicable Return Policy to request a return or refund.
9. Refund Delays
Although we will initiate approved refunds within the applicable processing period, the actual time taken for the amount to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other payment service provider.
10. Contact Us
If you have questions regarding order cancellation or refunds, please contact our customer support team with your order details.